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August 11, 2009


  • More for Less
    Many Boomers now feel less affluent, but they don't want to feel like paupers. Pride in smart choices counts even when the price tag is less, Robin said.

  • Amen to that also from me. Case in point: Target and Ikea may already be as popular with retiring Boomers as they are with college kids. Related point: Boomers may identify more with the culture of their kids than the culture of their parents since the kids are still in the nest, or not so long out of it.

  • Connections and Community
    Robin suggests that advertisers help Boomers connect with each other in online communities or at offline events.

  • "I heard it on the grapevine" still says it in one sense for us. We listen to our trusted friends. But my Gen is also especially sensitive to shilling and fakery. Unless your enthusiasm is authentic, please don't try to persuade me.
  • And while you are at it, if selling to Boomers specifically, check that your "new" tip is not already obvious to informed consumers. Boomers think they invented the Internet as we know it, and in many ways they actually did.


  • Show as Well as Tell
    Many Boomers are hands-on consumers who will wish to try before they buy, Robin suggests.

  • I am not sure how this applies to her points about health care, but I do agree in general.
  • People my age are often cynical idealists. We have seen too many promises broken in high places to trust any authority instantly. But, as idealists, we are also inclined to expect the best until given a reason to be suspicious. So if you want build trust with us, make it easy to verify.

  • To this list, I would next add a point that looms even larger for me:
     
    • The Long and Lively Thing
      Our parents matured with a whole different sense of aging.

    After a life spent in harness, most of our parents yearned to go fishing or cruising, whereas we who were never so good at marching in time now want even more engagement with meaning.

    Where they hoped to start slowing it down, we hope to keep using what we have learned and learning more again. While retirement for the 'rents meant seeking more comfort and ease, my Gen is not so sure we want to kick back (its own irony in this economy). Instead we have high hopes of living long while keeping it lively. 

    Overall, as a group, Boomers tend to find change and challenge invigorating, while our parents endured enough stress in their youth to last for a lifetime. Where our elders often sought to minimize conflict and stress, we Boomers have been less likely to flinch at breaking some eggs on the way to an omelet. 

    Thus the difference in outlook is not only about what happens when gray hair turns white; it represents a cultural shift from one generation to the next.

    Opposite Sets
    In some ways, our parents and we were molded to thrive with opposite skill sets.

    As survivors of a real Depression and a real World War, our parents, the "Greatest Gen," brought out their best by facing large burdens squarely. We sorely needed those steady hands when faced with mortal threat from East and West. But Boomers raised in less trying times brought out our best by innovating past old obstacles. For us, the largest challenge has been remaining sane in the face of  rapid change.

    In brief, my Gen has been rewarded less for being steadfast and more for invention and flexibility. Now we hope to apply the same sort of spirit to aging and longevity. And whatever the specifics turn out to be, it's a safe bet that we will season the whole experience with our own brand of relish.

    So the real bottom line for me?  Madison Ave. will find it hard to pitch Boomers if all they are selling is a new set of tires for Daddy's old car.

    We may not yet know what we want for our own elder phase, much less what the times will ask of us. But as a generation best known for change, we are pretty confident that it will be different.

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    Comments

    Tiffany Jonas

    Excellent post!

    I especially like that you highlighted this point: "But note to any merchant tempted to bait and switch: We will take the time to verify the bargain is real." It has been interesting to see some companies trying to portray themselves as more transparent; the new "Ally" financial commercials, which promise "no small print", are a case in point. Even though I'm a member of Generation X, I also take the time to verify... and woe to the company who wastes my time; I won't even look at them again.

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